Returns & Exchanges

Due to the perishable nature of our sour candy products, we cannot accept returns once a package has been opened. If your order arrives damaged or incorrect, please contact us within 7 days of delivery for a full replacement or refund.

Return Process

• 1.
  Check Your Order

  Inspect your SourBoys candy upon arrival to ensure all items are present and the heat-sealed packaging is intact.

• 2.
  Document Issues

  If you notice damage or receive the wrong flavor, take clear photos of the shipping box and the product labels.

• 3.
  Contact Support

  Email our team at [email protected] with your order number and photos to initiate a claim for a refund or reshipment.

• 4.
  Resolution

  Our team will review your request within 48 hours and process your store credit or refund directly to your original payment method.